The connection status of your session is shown in the upper left hand corner of the screen.
The icon has three main colours which indicate your current connection status.
- Green - a good connection
- Purple - weakened connection
- Red - no connection
Clicking on the icon will provide more details regarding your connection.
Under the first tab of the connection status page, you will see details regarding your audio upload/download rates, video upload download rates, Jitter, Lost packets, and if you are using a TURN server for your connection.
You can copy the connection status stats by using the Copy Stats button in the bottom right-hand corner.
This will copy the details of the meeting and user connection information into a text format. Below is an example of the copied stats.
{
"user": {
"time": "2023-07-13T13:21:08.349Z",
"meeting_name": "Aaron's Room",
"meeting_id": "b7db9414ab23e96cf46ad5aa2c258e901e1b4562-1689253801710",
"connection_id": "Ak2Ykxo5gabwHkrS9",
"user_id": "w_pkmy22xhzlip",
"extern_user_id": "w_pkmy22xhzlip"
},
"audio": {
"audioCurrentUploadRate": 0,
"audioCurrentDownloadRate": 0,
"jitter": 0,
"packetsLost": 0
},
"video": {
"videoCurrentUploadRate": 0,
"videoCurrentDownloadRate": 0
}
}
The My Logs and Session Logs* tabs will display if you have encountered any connection issues.
*Session Logs are only available to the moderators and will show all issues for all users in the session.
Comments
0 comments
Please sign in to leave a comment.