How long until my recording is available for viewing?

Recordings take up to 24 hours to process

If you do not see your recording in a few hours, it is likely in the processing queue and will be available shortly. In most cases a recording will soon (within 24 hours).

If you still do not see a recording available for viewing....

During the session, you must indicate which segments you want to have processed into the recording.  You do this by clicking the Start/Resume record button.

If you did not click the Start/Resume record button, then it is not possible to recover the recording.

If you did click the Start/Resume record button, and 24 hours have passed, and the recording has not appeared, then please send us an e-mail support@blindsidenetworks.com with the following information:

1. Date and approximate time of the session
2. Session title
3. Name of the moderator or a couple of attendees

We will do our best to locate and reprocess the recording.