Known Issues

These are the known issues that we are working on resolving.

Known issues/bugs

These are the known issues that we are working on resolving.

• Safari users not hearing audio after returning from breakout room.  This issue is now fixed in iOS 14.2.
• iPad battery drains when using BigBlueButton.  When the iPad is displaying videos (webcams and screen share), it takes more CPU resources for the iPad to decode the video.  To offset this, we recommend users keep their iPad plugged in while using BigBlueButton.
• Audio is sometimes out of sync with webcam video.  In BigBlueButton, the audio and video travel through two different channels.  In some recordings, they can be about a second out of sync.  We are investigating further as to why this is happening.
• Meeting Statistics All the times in the statistics reports are currently in UTC.  We are working on automatically adjusting the times to the users local timezone. 
• Connectivity issues with Spectrum Internet.  We've seen issues with some customers of Spectrum Internet getting periodically disconnected after recent network updates.  The fix is to disable IPV6 on their router.
• Safari Mobile does not allow users to share their screen.  Currently, neither Android or iOS devices implement the screen share API for the browser.  

If you encounter an issue that is not listed above, please let us know by submitting a support ticket to support@blindsidenetworks.com with the following information:

• Description of the bug or steps to take to reproduce 
• Screen shots; if able to capture
• Title, date and time of the session where issue was encountered