Documentation Index
Fetch the complete documentation index at: https://bigbluebutton.com/docs/llms.txt
Use this file to discover all available pages before exploring further.
If you’re experiencing issues with BigBlueButton, find your problem area below and follow the linked guide.
Known Issues
For a list of currently known issues and workarounds, see Known Issues.
Audio Issues
| Problem | Guide |
|---|
| Can’t join audio / no sound | Join the Audio |
| Audio works on Mac but fails after OS update | Mac OS Media Permissions |
| Still no audio after allowing browser permissions on Mac | Mac OS Audio Troubleshooting |
Video Issues
| Problem | Guide |
|---|
| Can’t share webcam | Users Unable to Share Webcam |
| Webcam not appearing in recording | Webcam Not in Recording |
Connectivity Issues
| Problem | Guide |
|---|
| Getting disconnected | User Is Getting Disconnected |
| Periodic disconnects/reconnects | Client Periodically Disconnects |
| IPv6 causing issues | How to Disable IPv6 |
| Firewall blocking connections | Whitelisting for Firewall |
| Network status page | Network Status Page |
| Connection status | Connection Status |
Client Issues
| Problem | Guide |
|---|
| HTML5 client information | HTML5 Client Info |
| Antivirus causing issues | Antivirus Issues |
| Capturing browser console logs | Browser Console Logs |
Student Access Issues
| Problem | Guide |
|---|
| Students can’t see or join meetings | Students Can’t Join |
| Students can’t view recordings | Students Can’t View Recordings |
Presentation Issues
| Problem | Guide |
|---|
| Scanned PDF not displaying correctly | Scanned PDF Issues |
| LaTeX documents not converting | LaTeX Conversion Issues |
| Playing video via screen sharing | Video via Screen Share |
| YouTube playback errors | YouTube Playback Error |
If your issue isn’t listed here, check the
FAQ or contact support.
